Setting up AVideo Platform to send emails

AVideo - Set Up Email Sending

This guide explains how to configure AVideo to send emails.

AVideo sends email using SMTP. It does not receive email using IMAP or POP3.

You can configure email here:

Menu -> Site Configurations -> Advanced Configurations

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Choose One Option

Use one of these options:

1. Your own email server Use this if you already have email hosting from cPanel, a VPS, your domain host, or another provider.

2. Gmail or Google Workspace SMTP Use this if you want Google to send the emails for you.

3. An external SMTP provider Use this if you do not have your own mail server and do not want to use Gmail.

If you use Gmail or another SMTP provider, your sender address can still be something like support@yourdomain.com, depending on your provider setup.

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Option 1 - Use Your Own Email Server

If you already have an email account on your domain, this is usually the simplest option.

Use the SMTP details provided by your email service.

Required SMTP Settings

Setting	Example
SMTP Host	mail.yourdomain.com
SMTP Port	465 for SSL or 587 for TLS
SMTP Username	user@yourdomain.com
SMTP Password	Your email account password
SMTP Authentication	Enabled
Encryption	SSL or TLS

Important Notes

• The username is usually the full email address.
• Port 465 is commonly used with SSL.
• Port 587 is commonly used with TLS.
• Your server must allow outbound connections on the SMTP port you choose.
• IMAP and POP3 settings are not needed for AVideo.

Common Problems

• Wrong SMTP host
• Wrong port
• SSL/TLS does not match the selected port
• SMTP authentication is disabled
• Invalid username or password
• Firewall or hosting provider blocks outbound SMTP

If you want to build your own mail server with Postfix, you can start with this tutorial:

https://www.digitalocean.com/community/tutorials/how-to-install-and-configure-postfix-on-ubuntu-16-04

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Option 2 - Use Gmail or Google Workspace

Gmail can be used as your SMTP server, so you do not need to run your own outgoing mail server.

Gmail SMTP Settings

Setting	Value
SMTP Host	smtp.gmail.com
SMTP Port	587
Encryption	TLS
Username	Your Gmail or Google Workspace email address
Password	Your Google password or app password

Important Note About Google Security

Google may block direct username and password login for SMTP, especially on accounts with modern security settings enabled.

If your Google account uses 2-Step Verification, you usually need to create an app password and use that password in AVideo.

Google app password instructions:

https://support.google.com/accounts/answer/185833

Recommended Steps

1. Sign in to your Google account.
2. Enable 2-Step Verification if it is required for your account.
3. Create an app password for mail.
4. Use your Google email address as the SMTP username.
5. Use the app password as the SMTP password in AVideo.
6. Set host to smtp.gmail.com, port to 587, and encryption to TLS.

We also have a video tutorial:

https://tutorials.avideo.com/video/188/email-setup-tutorial

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Option 3 - Use an External SMTP Provider

If you do not have your own mail server, an SMTP relay service is often the easiest option.

Common providers include:

• Mailgun: https://www.mailgun.com/
• Mailjet: https://www.mailjet.com/

Setup guides:

• Mailgun SMTP credentials: https://help.mailgun.com/hc/en-us/articles/203409084-How-Do-I-Create-Additional-SMTP-Credentials-
• Mailjet SMTP relay: https://www.mailjet.com/feature/smtp-relay/

These services provide the same values you need in AVideo:

• SMTP host
• SMTP port
• SMTP username
• SMTP password
• Encryption type

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Optional - Use Your Domain With Gmail

If you want to send email from your own domain while using Gmail, you can combine email forwarding with Gmail's "Send mail as" feature.

Step 1 - Set Up Email Forwarding

One option is this service:

https://forwardemail.net/en/faq?domain=mydomain.com#how-do-i-get-started-and-set-up-email-forwarding

Step 2 - Configure Gmail to Send As Your Domain

After forwarding is working, configure Gmail here:

https://forwardemail.net/en/faq?domain=mydomain.com#how-to-send-mail-as-using-gmail

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Final Checklist

Before testing, confirm all of these items:

• SMTP host is correct
• SMTP port is correct
• Encryption matches the chosen port
• SMTP authentication is enabled
• Username is the full email address when required
• Password is correct
• Your server is allowed to make outbound SMTP connections

If AVideo still does not send email, the problem is usually one of these:

• Incorrect SMTP credentials
• Incorrect port or encryption
• Google account security restrictions
• Firewall or hosting restriction