What to do if your video does not play

When you have playback problems, you may see a message like this The media playback was aborted or The media could not be loaded

What can cause this?

1. Browser issues
2. Poor Internet connection
3. Cached data in the system
4. Uploaded file missing or corrupted

Resolving it

the first step is to check the value of the src attribute of your tag so that it displays the source code of your page where your video is.

The code should look like this

   <div id="main-video" class="embed-responsive embed-responsive-16by9">
      <video  playsinline webkit-playsinline="webkit-playsinline" preload="auto" poster="..." class="embed-responsive-item video-js vjs-default-skin vjs-big-play-centered vjs-16-9" id="mainVideo">
         <source src="https://mydomain.com/videos/video_221105001605_v2e82/res720/index.m3u8?token=..." type="application/x-mpegURL" label="720p HD" res="720">
         <source src="https://mydomain.com/videos/video_221105001605_v2e82/res480/index.m3u8?token=..." type="application/x-mpegURL" label="480p" res="480">
         <source src="https://mydomain.com/videos/video_221105001605_v2e82/index.m3u8?token=..." type="application/x-mpegURL" label="AUTO" res="auto">
      </video>
   </div>

if your video doesn't have a source tag

This means your video does not exist in your videos directory, double check directly in your server drive if that is the case

• If your video is the embed type, you have to check with the place where you embed the video, we cannot guarantee your embedded video will work.
• If your video is not embedded, most likely your video has not been copied/transferred correctly, so you have to check the time between the encoder and when the encoder finished and tried to copy it to the streamer.

If the video exists

• Check if the video is HTTP or HTTPS, if your site is HTTPS, your video must also be HTTPS, otherwise, the video will not work
• If you didn't use the encoder it's possible that your video doesn't have a codec compatible with your browser, the use of the encoder is highly recommended.
• Copy the URL of the video and paste it directly into your browser, and try to play directly to detect more errors.
• Check the network tab of your JS console

Check errors on the Streamer and Encoder log files

Use this guide to help you find errors https://github.com/WWBN/AVideo/wiki/How-to-find-errors-on-AVideo-Platform

Open an issue on GitHub

Open an issue and provide all the information and screenshots of the above tests.